What if I have to cancel?
No Problem. There will be no charge for any cancellation seven days prior to the event and there will be no charge for any cancellations that fall under our weather policy (see weather policy below).  In case of a cancellation within seven days of the event a $50 dollar charge will be assessed to the credit card given during the reservation.  In the case of a cancellation within 48 hours of the event, half the cost of the party will be charged to the credit card given at time of reservation.

Weather Policy for Cancellation
If weather.com, under your zipcode, lists 50 percent or more chance of rain the day prior to your event you have the option to cancel at no cost.  No other weather forecast will be used.  We are not out to take your money, we understand that issues arise in your daily life, we are always willing to work with you to the fullest extent.

Do you deliver and set up the bounce houses?
Yes. We deliver and set up all bounce house units and insure that they are clean before your party starts. We also ensure that the units are in good working condition as we test the units for safety after set up.

What is the rental period?
The rental period is four hours for our combo units and six hours for Bounce houses.. Please do not hesitate to contact us for any special circumstances you might have, as we are very flexible. We can also set up for an overnight occasion or a two day rental; please call to discuss pricing.  

Do you deliver and set up?
Absolutely! HRI will deliver and set up each Bounce House and insure that it is clean and in good working condition well before your party starts and come back to take it down after the party is over. Set up normally takes about 10-15 minutes, and take down is about 30 minutes. We deliver in the Hampton roads area free of charge.  Please call for price outside the Hampton Roads area.

What kind of power is required?
Our Bounce houses plug into a standard 110 household outlet. We will supply the cord, and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the Bounce house should be no more than 100ft from that outlet (some offices 50ft, Please ask when ordering). If you would like to set up a bounce house at a park or place without an electrical outlet within 100ft, let us know and we can arrange to use a generator for an additional charge.

What type of surface can the Bounce house be placed on?
The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event.

Are Bounce houses safe?
Yes. Our Bounce Houses are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the Bounce House. All of our Bounce houses  have netting on all four sides to allow for great visibility and air circulation. We also utilize the watch dog warning system that will alert you in case of a power loss to the unit, allowing the children to safely exit.

Are you Insured?
Yes. HRI is insured. Please note: All individuals and companies that rent a Bounce House are required to sign a liability waiver prior to set up.  We CANNOT set up an Bounce house until the liability waiver is signed.

Can I have my party at a park?
Yes. . Some cities require that you have reservations in order to have a bounce house at the park. Also, most cities will require that they be named as additionally insured on our policy. There is usually no charge for this, however we do need at least a one-week notice to accomplish this. Also check to see if electricity will be available, if not we can arrange for a generator for an additional charge.

How do I reserve my Bounce House?
Simple! Just dial 1-757-739-1805 and we will reserve your bounce house and gladly answer any questions you might have.

How much room is needed for a bounce house?
You will need to provide a level area of about 17 x 17 with an overhead clearance of 17 feet for our units.